What personal information do we collect from the people that visit our website?
When making an enquiry or subscribing to this website, you will be asked to enter your name and email and sometimes other details to help you with your experience.
When do we collect information?
We collect information from you when you subscribe to a newsletter, browse the website or enter information on our site using a comment or contact form.
How do we use your information?
We may use the information we collect from you in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your enquiries.
- To send periodic emails regarding products, offers, forthcoming events and services.
- To follow up with you after correspondence (live chat, email or phone enquiries)
- Visitor comments may be checked through an automated spam detection service.
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.
How long do we keep your information?
Comments and their metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically. Customer purchase records are kept for a minimum of 7 years to comply with legal requirements.
What rights do you have over your data?
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Use of ‘cookies’:
Cookies enable the site’s or service provider’s systems to recognise your browser and capture and remember certain information. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. If you turn cookies off it may turn off some of the features of the site.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
Occasionally, we include links to third-party services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Payment processing
We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal policy or Stripe policy for more details.